We ask serious questions and provide focused services to help protect and enhance your reputation via the Five Pillars of Responsible Business ©:

  1. Engaging stakeholders

  2. Robust governance

  3. Authentic leadership

  4. Caring culture

  5. Building resilience


We help organisations develop a successful culture of responsible business by going beyond compliance to protect reputation and build value.

This involves working jointly with our clients to review, understand and challenge situations. We then develop and implement practical, affordable solutions.

We provide experiential learning programs, including realistic scenario based exercises that initiate and foster culture change. We offer individual and group mentoring, coaching and competence building programs and help executive teams increase awareness and competence at dealing with reputational issues.


Engaging stakeholders

We can help you

  • Map your stakeholders
  • Identify your stakeholder related issues 
  • Build your stakeholder connections
  • Carry out and extract the value from materiality assessments
  • Broker routes to stakeholders

What does engaging stakeholders mean?

  • A deep understanding and engagement with all stakeholders embracing all key issues and impacts
  • No unwanted surprises from sudden stakeholder interest, particularly Non Governmental Organisations (NGOs)
  • Having value enhancing goals that align with your organisation’s risk profile
  • Being known for transparency
  • Having a reputation built on societal trust

Thoroughly understand and engage with all stakeholders and avert surprises.


Robust governance

We can help you

  • Develop Codes of Conduct which can be implemented and brought alive
  • Understand and manage risks to reputation 
  • Develop a culture of transparency and build trust
  • Establish effective whistleblowing programs
  • Report responsible business performance with meaningful impact (going beyond CSR)
  • Secure and maintain accreditations such as Dow Jones Sustainability Index (DJSI)

What does robust governance mean?

  • Detailed insight and evaluation of reputational and non-financial risks
  • Current materiality assessment integrated with stakeholder mapping, business strategy and risk register
  • Full cost accounting and accountability for all failures
  • A culture of openness which can deal with bad news
  • A track record of positive intervention to protect values, trust and reputation

Fully identify and effectively managing reputational and non-financial risk.


Authentic leadership

We can help you

  • Foster an authentic leadership culture
  • Evaluate consistency of leadership behaviours and target priorities for improvement
  • Mentor and coach individuals and teams to become effective role models
  • Increase effective leadership of transparency across cultural differences
  • Optimise value from HSE and sustainability audit programs

What does authentic leadership mean?

  • A culture of transparent communication up and down the organisation
  • Harmony among organisation and personal values leading to consistent shared behaviours
  • Leaders role model consistent unequivocal behaviours
  • A pedigree of continuous improvement to meet challenging goals for responsible business
  • Audit programs are effective and go beyond legal compliance

Foster a culture of integrity with transparency and build trust throughout the organisation.


Caring culture

We can help you

  • We can help you get more value from your occupational health, safety, security and environmental management systems
  • Move towards a culture of caring and stewardship which underwrites your reputation as a responsible organisation
  • Discover new value by reducing business and reputational risks beyond compliance
  • Exploit your value enhancing opportunities through better understanding of your environmental footprint and risks
  • Build capability among your functional specialists and line management to drive towards a harm free caring culture

What does caring culture mean?

  • Caring for and preventing harm to people including customers, employees, contractors and the public
  • Caring for the environment in which you operate, preventing harm, waste, unnecessary consumption and destroying your shareholders value
  • Caring for the society in which you serve, being a responsible enterprise that is widely respected
  • Having fully developed and implemented HSE management systems and ethics compliance programs
  • Sharing strong ethical values which extend to those who collaborate with you such as suppliers and agents

Eliminate harm and associated business impact to empower consistently high performance


Building resilience

We can help you

  • Build resilience through contemporary crisis management processes, preparedness, leadership and communication skills
  • Develop an agile crisis management capability across all your markets through deployment of highly experiential learning methods
  • Reduce the likelihood of a reputation threatening crisis by evaluating your reputational risk profile and effectiveness of risk management
  • Implement preventative ethics programs across all markets
  • Implement specialised response programs to deal with major specific threats such as pandemic influenza

What does building resilience mean?

  • Exemplary reputational risk management program
  • Comprehensive foresighting and issue management processes
  • Robust and routinely tested crisis preparedness and response plans to deal with any crisis including unknown risks
  • Response capability established in all markets
  • Agile and up to date media and social media monitoring and response

Have the capability to protect reputation by responding effectively in any crisis.